Paying traffic violation fine thru internet in Bangalore

July 17th, 2009 | by bgmahesh |

We recently received our first traffic violation notice from Bangalore Traffic Police Department. The notice was printed neatly in a professional manner, which is rare for any govt notice.

Notice said I could pay the fine on http://www.bangaloreone.gov.in/ (they should make http://bangaloreone.gov.in/ a valid URL, it wasn’t at the time of writing this posting).

On BangaloreOne it is very difficult to find the link to pay the fine.

Then I visited http://www.bangaloretrafficpolice.gov.in, they have a banner which clearly directs you to the Traffic Violations page -  http://125.17.140.50/bpsfinedetails/bpsfinedetails.aspx. Not sure why they have a IP based URL. It should have been http://www.bangaloretrafficpolice.gov.in/traffic-violations/

Once you enter your car registration number you can pay thru a page on bangaloreone.gov.in. It required me to register, so I registered but then it should have “remembered” my car number and redirected me to the payment page. It did not. I had to start the entire process all over again

After you register BangaloreOne should send a confirmation email. They don’t.

The page which captures all the details of the notice, driver’s license can be improved a lot more.

Shouldn’t they capture the driver’s license number? What is the point in capturing just the name and address? I can fill all bogus details.

Both the fields “Current Outstanding” and “CC Charge” are not editable (rightly so). But it gives you an impression that they are editable. And what is “CC Charge”? It should be “transactional fee”.

Shouldn’t this field be before the “transactional fee” field? They are charging for credit card transaction and THEN asking “how do you plan to pay”? The only option you have in “Pay mode” is “credit card”. So why bother to make it a drop down?

Credit Card Payment Confirmation Process

I selected Visa card for cleansing my sin (actually I wasn’t guilty, will tell later). The payment was confirmed on https://migs.mastercard.com.au/ssl Why is it going to Australia? Outsourcing? And why is it mastercard site when I selected Visa? A user in India could be a little worried about this entire process (they are already paranoid about using their credit card on the net).

After the payment went thru I should have received the receipt by email. I didn’t.

But I was innocent…

Anyways, it is a welcome change to be able to pay this fine on the internet.  But the sad part is my car was never in the location this notice mentioned. We live in Bangalore East and the car never leaves that 2 km radius and the notice says we were in Bangalore South which is 2-3 hours away from my house.

The fine was Rs 100, it was cheaper to pay instead of contesting (which I would never win anyway). I would like to thank the Bangalore Traffic police for giving me a topic to write on my blog.

Tags: egovernance, traffic violation

Posted in bangalore, government | 3 Comments »