I have been using Yahoo since its inception (or little after its inception). Customer service was rocking at Yahoo in early 1990s. If my memory serves me right I am pretty sure Yahoo email was released after the release of their directory. I use to submit the URLs of mahesh.com (which was a India specific directory earlier, the new avatar can be seen on Oneindia.in). If I did’t see the URL being included in 48 hours I use to send them an email and a human use to be in touch with me. Life was good.